I've tried deleting and re-adding the email accounts in Outlook, using autodiscover to find the info for the exchange host. On my own computer it properly points to our exchange host. When I look at the File menu on Outlook on those two machines the "Access this account on the web" link is pointing to. They're the only things in that webpage, it's not a clone of my non-microsoft Instead of connecting to our exchange server, Outlook now connects to their Office 365 accounts.įor example, one of them sent me two emails on Monday, which did not deliver to my exchange inbox, instead I can see them if I log in to and go to the web version of Outlook. Nothing is wrong with the exchange host (and everything works fine on their phones and on a test setup on a different computer). Two of my coworkers now have problems with their local installs of Outlook. This has been working fine for a long time, nothing has changed recently on either the Office accounts or the exchange host. We also have Office 365 accounts that use the same *** Email address is removed for privacy *** as logins. For the sake of discussion, emails like *** Email address is removed for privacy *** Keep safe.We have emails on an Exchange server, which is not hosted by Microsoft. So, definitely theĬonfiguration when setting up on our Office, is the problem, I just need to completely decommission our Exchange server for this issue. Upon isolation, If we are trying to load an account on Office2013, using our LAN connection or Office Wireless connection, it wouldn't continue, when we tried to use an external connection like hotspot, the configuration pushes through. After we decided to move all cloud and decommission Exchange, we started having this configuration problem. Just to give you a history of our setup, we are hybrid Office 365 setup, we have an Your replied comments are all correct, seems that the issue I am encountering is because of our old Exchange server.
Seems like I already found the problem of the Issue.
Will definitely try to upgrade office 365 software soon. Thanks for the reply, seems like the issue is in our office configuration. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here. Jasmine - * Beware of scammers posting fake support numbers here. With Microsoft and get future updates and support. So we strongly suggest you upgrade your Outlook to Outlook 365 to enjoy a more well-rounded experience If you still couldn’t add your account, since Outlook 2013 is no longer supported by Microsoft, there might be some connection or other performance issues here. You could switch to another network to see if the problem still exists. For more information, please refer toĮnable or Disable POP3 or IMAP4 access for a user. In your tenant if this is a custom domain, as Roady mentioned.Īlso, if you choose to setup your account manually, which is not recommended, there are several possibilities that this doesn’t work such as POP/IMAP was disabled or port 995/993 in your network. Since you mentioned you couldn’t use Office 365 to add this account, please kindly check if your AutoDiscover DNS records were added
To add Microsoft account to Outlook, it is highly recommended to use automatic setup to configure it.